THE HRD EAST AFRICA SYSTEM IS UGANDA'S LEADING PROVIDER OF CERTIFIED BUSINESS & PERSONAL SKILLS COURSES & ILM QUALIFICATIONS

EXTENDED PORTAL FACILITIES = KNOWLEDGE TESTS & 360 ASSESSMENTS

We have 12 Business subjects that underpin both Knowledge Testing and 360 Appraisal. Each subject is focussed on the knowledge required to be competent within a number of skill areas:

1 Change & Transformation covers the following areas:

•  Assessing Risk
•  Ethics, Diversity & Equality
•  Managing Change
•  Managing Harmoniously
•  Managing Sustainability
•  Motivation & Morale
•  Strategic Planning & Thinking

2 Customer Awareness covers the following areas:

•  Customer Management
•  Customer Service
•  Effective Marketing
•  Effective Selling
•  Public Relations
•  Using the Internet

3 Developing People covers the following areas:

•  Conducting Performance Appraisal Interviews
•  Conducting Psychometric Tests
•  Conducting Training Needs Analysis
•  Designing & Delivering Training Courses
•  Developing others
•  Using varied training resources & methods

4 Financial Management covers the following areas:

•  Controlling credit and cash collection
•  Financial Management
•  Making Investment Decisions
•  Setting Budgets & Forecasts
•  Understanding accounts
•  Using financial information effectively

5 General Management covers the following areas:

•  Creating business opportunities
•  Effective leadership
•  Executing manager responsibilities
•  Improving purchasing performance
•  Negotiation
•  Managing despatch and distribution
•  Managing the process chain

6 Health & Safety covers the following areas:

•  Personal H&S Management
•  H&S Management
•  Risk Assessment
•  COSHH & Hazards
•  H&S Legislation

7 Human Resource Management covers the following areas:

•  Assessing competency
•  Compliance with best practice
•  Compliance with Employment Legislation/Issues
•  Compliance with the DP Act
•  Conduct counselling sessions
•  Effective recruitment interviews
•  Managing termination of service

8 Information & Knowledge Management covers the following areas:

•  Analysis
•  Communicating Information
•  Gathering & validating
•  Managing Information
•  Managing Knowledge
•  Storing Information
•  Using Information

9 Organisational Communications covers the following areas:

•  Communicating to a group
•  Effective consultation & participation
•  Giving & Receiving feedback
•  Persuading & influencing others
•  Presentation skills
•  Understanding techniques & processes
•  Writing skills

10 Personal Management Skills covers the following areas:

•  Being Innovative
•  Dealing with Stress
•  Managing Emotions
•  Managing Time
•  Self Development
•  Self Projection
•  Solving Problems

11 Planning & Resource Management covers the following areas:

•  Delegation
•  Managing Projects
•  Planning Techniques
•  Teamworking

12 Quality Management covers the following areas:

•  Control & Audit
•  Managing Quality
•  Systems & Standards
•  TQM
•  Understanding Quality
•  Waste & Energy Management